Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context expressly requires otherwise.

By registering an Account on the Platform, you represent and warrant that:

• You are a natural person aged 21 years or older.
• You are a resident of Indonesia or otherwise accessing the Platform from a jurisdiction in which online gambling is not prohibited by applicable law.
• You are acting on your own behalf and not on behalf of any third party.
• You are not an officer, director, employee, consultant, or agent of win100, nor an immediate family member of any such person.
• You have not previously had an Account closed, terminated, or suspended by win100 for violations of these Terms.
• You are legally capable of entering into binding contracts under the laws of your jurisdiction.
• You are not on any government-issued list of prohibited persons or sanctioned individuals.

win100 reserves the right to request documentary evidence of eligibility at any time. Failure to provide such evidence within a reasonable period will result in Account suspension pending investigation.

To access the Services, you must register an Account by providing accurate, complete, and current information as prompted by the registration form. You agree to maintain and promptly update your Account information to keep it accurate.

• One Account per person: Each individual may hold only one Account on the Platform. Opening multiple Accounts — whether under the same or different personal details — is strictly prohibited and will result in all Accounts being closed and all balances forfeited.
• One Account per household: Only one Account is permitted per residential address, shared device, or shared IP address. win100 may investigate and close duplicate Accounts at its discretion.
• Password security: You are solely responsible for maintaining the confidentiality of your login credentials. You must notify win100 immediately at [email protected] if you suspect unauthorized access to your Account.
• Accuracy of information: Providing false information during registration — including date of birth, name, or identity document details — constitutes a material breach of these Terms and will result in immediate Account termination and forfeiture of all balances.

win100 reserves the right to decline any registration application without providing a reason. Registration does not create a right of access to the Services; win100 may restrict or suspend access at any time in accordance with these Terms.

win100 operates a mandatory Know Your Customer (KYC) verification process. Before processing any withdrawal request, and at any point during a Member's account lifecycle, win100 may require you to submit one or more of the following documents:

• Government-issued photo identification (KTP/national identity card, passport, or driver's license)
• Proof of current residential address (recent utility bill, bank statement, or official government correspondence — dated within 90 days)
• Proof of ownership of the payment method used (e.g., a photograph of your bank passbook cover or a bank-issued statement confirming your account number with BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, or BSI)
• A selfie photograph holding your government-issued ID
• Additional documentation as required by win100's compliance team

win100 will not share your KYC documents with third parties except as required by applicable law or our licensing obligations. All documents are stored securely using 256-bit SSL encryption. See our Privacy Policy for full details on how personal data is handled.

win100 accepts deposits in Indonesian Rupiah (IDR/Rp) via the following payment methods:

• Local bank transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI (Bank Syariah Indonesia)
• E-wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Minimum and maximum deposit amounts are displayed at the point of transaction and may vary by payment method. win100 does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transaction fees which are your sole responsibility.

Deposits are credited to your Account once payment confirmation is received by win100's payment processing system. Typical credit times during banking hours (Monday–Friday, 08:00–17:00 WIB) are under five minutes for e-wallet transactions and under fifteen minutes for bank transfers. win100 is not responsible for delays caused by your bank or payment provider.

win100 reserves the right to apply limits to deposit amounts, restrict certain payment methods at any time, or require additional verification before crediting large deposits. Unclaimed deposits that cannot be matched to a Member account will be held for 90 days, after which they may be returned to the originating account.

Withdrawal requests may be submitted at any time from your Account dashboard, subject to the following conditions:

• Your Account must have passed KYC verification before any withdrawal is processed.
• Withdrawals will only be processed to a bank account or e-wallet registered in your own name and matching your verified KYC identity.
• Minimum withdrawal amounts and processing times are displayed within the Account dashboard and may vary by payment method.
• win100 targets withdrawal processing within 24 hours of request submission for standard KYC-verified accounts. Complex cases or requests triggering additional compliance review may take longer.
• Bonus Funds and any winnings derived from Bonus Funds that have not yet met applicable wagering requirements are not eligible for withdrawal until those requirements are fully satisfied.
• win100 reserves the right to conduct additional security and fraud checks before processing any withdrawal, which may extend the processing time. Members will be notified by email if additional information is required.

win100 does not charge withdrawal fees for standard transactions. However, your receiving bank or e-wallet provider may deduct their own transfer fees, which remain your responsibility. In cases where win100 suspects fraudulent activity, withdrawals may be frozen pending investigation. win100 will communicate the outcome of any such investigation within a reasonable timeframe.

win100 offers various promotional bonuses to eligible Members, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions aligned to the Indonesian cultural calendar (including Idul Fitri, Ramadhan, and Indonesian Independence Day on 17 August). All bonuses are subject to the following general conditions:

• Wagering requirements: Bonus Funds must be wagered a specified number of times before any associated winnings may be withdrawn. The applicable wagering multiplier is stated in each individual promotion's specific terms.
• Eligibility: Bonuses are available to verified Members only. win100 reserves the right to restrict specific bonuses to certain Member segments based on deposit history, account age, or other criteria.
• One bonus per promotion per Member: Unless expressly stated otherwise, each promotion is limited to one claim per Member, per household, per IP address, and per payment method.
• Expiry: Bonus Funds and associated wagering requirements expire within the timeframe stated in the promotion. Expired bonus balances are forfeited without compensation.
• Game contribution: Not all game types contribute equally toward wagering requirements. Slot games typically contribute 100%; live casino table games and togel markets may contribute at a lower rate. Specific contribution rates are detailed in each promotion's terms.
• Abuse: win100 reserves the right to void bonuses and cancel associated winnings if it determines that a Member has engaged in bonus abuse, including but not limited to placing offsetting bets, using automated betting patterns, or exploiting promotional mechanics.

win100 reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice. Changes will not affect bonuses already credited to an Account, except where bonus abuse is suspected.

All wagers placed on the win100 Platform are subject to the product-specific rules published in the relevant section of the Platform. In addition, the following general betting rules apply across all products:

• Bet acceptance: A bet is not confirmed until the Platform issues a bet reference number. Bets remain subject to cancellation if they were accepted in error due to a system fault or manifest pricing error.
• Minimum and maximum stakes: Minimum and maximum stake limits apply per bet and per event. These limits are displayed at the point of bet placement and may vary by market, event, and Member account tier.
• Pricing errors: In the event of a manifest error in odds or pricing, win100 reserves the right to void the affected bets and return stakes to Member accounts. win100 is not obligated to honor bets accepted at clearly erroneous prices.
• Mix parlay (accumulator) bets: All selections within an accumulator must win for the bet to return a profit. If one or more selections are voided (e.g., due to a postponed fixture), the accumulator is recalculated with the remaining selections.
• In-play betting: Live in-play markets may be suspended at any time at win100's discretion. Pending in-play bet requests that are not confirmed before a market suspension are void and stakes are returned.
• Results and disputes: The official result as recorded by win100's data providers is final for settlement purposes. Disputes regarding settlement must be raised within 72 hours of settlement by contacting [email protected].

The following conduct is strictly prohibited on the win100 Platform. Engaging in any of the prohibited activities below constitutes a material breach of these Terms and will result in immediate Account suspension, termination, forfeiture of balances, and may be reported to relevant authorities:

• Opening or operating more than one Account on the Platform
• Providing false, inaccurate, or misleading information during registration or KYC
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform
• Collusion with other Members to manipulate the outcome of bets or exploit promotional mechanics
• Exploiting software errors, vulnerabilities, or pricing mistakes for financial gain
• Using the Platform to launder money or facilitate any other financial crime
• Funding an Account using payment methods that do not belong to you
• Engaging in chargebacks, payment reversals, or fraudulent transaction disputes after placing bets
• Accessing the Platform using a VPN, proxy, or other IP-masking technology to circumvent geographic restrictions
• Any conduct intended to disrupt, damage, or gain unauthorized access to the Platform's technical infrastructure

win100 is committed to promoting responsible gambling and provides a suite of tools to help Members manage their gaming activity. These tools are available free of charge within the Account settings dashboard:

• Deposit limits: Daily, weekly, and monthly deposit caps that you can set and adjust at any time. Limit reductions take effect immediately; increases are subject to a 48-hour cooling-off period.
• Session time limits: Configurable play-session durations with mandatory break prompts upon reaching your set limit.
• Loss limits: Self-imposed loss caps over defined rolling periods to help you maintain control of your spending.
• Self-exclusion: Voluntary exclusion from the Platform for a defined period (30, 60, or 90 days) or permanently. Self-exclusion is processed within 24 hours of request. During a self-exclusion period, winnings accrued before the exclusion are still eligible for withdrawal.
• Reality checks: Periodic on-screen notifications displaying your current session duration and net gaming result.

If you believe that gambling is negatively affecting your life or the lives of those around you, we encourage you to contact our 24/7 support team at [email protected] or visit our dedicated Responsible Gaming page for further guidance and resources.

All content on the win100 Platform — including but not limited to software, text, graphics, logos, icons, images, audio clips, data compilations, and the overall look and feel of the Platform — is the exclusive property of win100 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:

• Copy, reproduce, distribute, transmit, or publicly display any portion of the Platform or its content
• Modify, adapt, translate, reverse-engineer, disassemble, or decompile any part of the Platform's software
• Use the win100 brand, logo, or trademarks in any manner without our prior written consent
• Create derivative works based on the Platform's content or design
• Use data mining, scraping, or similar data extraction tools against the Platform

Any unauthorized use of win100's intellectual property will result in immediate Account termination and may give rise to legal proceedings. win100 actively monitors for unauthorized use of its brand assets.

To the fullest extent permitted by applicable law, win100's total cumulative liability to any Member arising out of or in connection with these Terms, the Platform, or the Services — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total value of deposits made by that Member in the 12-month period immediately preceding the event giving rise to the claim.

win100 shall not be liable for any of the following losses, whether direct or indirect, even if it has been advised of the possibility of such losses:

• Loss of profits, revenue, or anticipated savings
• Loss of business or contracts
• Loss of data or information
• Indirect, special, incidental, punitive, or consequential damages of any nature
• Losses arising from third-party payment provider delays, errors, or service outages
• Losses resulting from unauthorized access to your Account caused by your failure to maintain the security of your credentials
• Losses arising from Force Majeure events, including acts of God, natural disasters, government actions, internet outages, or cyberattacks beyond win100's reasonable control

Nothing in these Terms shall operate to exclude or limit win100's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited by applicable law.

win100 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, win100 will notify Members via a prominent notice on the Platform and/or by email to the address registered on the Account. The revised Terms will specify an effective date.

Your continued use of the Platform after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request the withdrawal of your available balance by contacting [email protected] prior to the effective date.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which win100 holds its operating license.

win100 operates as an internationally licensed platform. While win100 serves Indonesian residents and maintains full IDR support and local payment integrations, Members acknowledge that online gambling regulation in Indonesia is subject to ongoing legislative developments, and it is the Member's sole responsibility to ensure that their use of the Platform complies with the laws of their jurisdiction at the time of use.

Any dispute that cannot be resolved amicably through win100's customer support channels shall be referred to binding arbitration under the rules of the applicable arbitration body in win100's licensing jurisdiction. The language of arbitration proceedings shall be English. Each party shall bear their own legal costs unless the arbitral tribunal determines otherwise.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the win100 Platform, please contact our support team through the following channel:

• Email (24/7): [email protected]
• Live Chat: Available directly within the Platform interface — average response time under 90 seconds during peak WIB hours.
• Response time for email enquiries: Within 4 hours during standard WIB business hours; within 12 hours outside business hours.

For responsible gaming support, self-exclusion requests, or account closure, please refer to our dedicated Responsible Gaming page or contact support directly. All support agents are native Indonesian speakers and can assist in both Bahasa Indonesia and English.

These Terms & Conditions were last reviewed and updated on 1 January 2026. They supersede all previous versions of the win100 Terms & Conditions.